Privacy Policy

Last Updated: April 25, 2025

1. Introduction

TIM EXILE LIMITED ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website timexile.com (the "Website").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

2. Who We Are

Company Name: TIM EXILE LIMITED
Registered Address: 7 Bell Yard, London, England, WC2A 2JR
Company Registration Number: 07181005
Contact Email: support@timexile.com

Data Protection Officer:
Tim Exile
7 Bell Yard, London, England, WC2A 2JR
support@timexile.com

3. Information We Collect

3.1 Personal Data

We collect personal data that you voluntarily provide to us when you:

• Complete forms for support and enquiries
• Sign up for our mailing list
• Contact us

The personal data we collect may include:

• Name
• Email address
• Any other information you choose to provide in your communications with us

3.2 Non-Personal Data

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referral source
• Pages visited
• Time and date of visit
• Time spent on those pages
• Other statistics

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for the following purposes:

• To maintain Facebook click IDs (fbclid) for tracking when someone has clicked through an advertisement onto our site
• To enable analytics functionality
• To ensure our Website functions properly

4. How We Use Your Information

We use the information we collect in the following ways:

• To respond to your enquiries, questions, and/or other requests
• To send you marketing communications, promotional offers, and newsletters (where you have opted in)
• To track whether users have come to our site via our online advertisements
• To improve our Website and user experience
• To maintain and improve the security of our Website
• To comply with legal obligations

5. Marketing Communications

We may use your personal data to send you marketing communications about our products and services. You can opt out of receiving these communications at any time by:

• Following the unsubscribe links in our emails
• Contacting us at support@timexile.com

While we require opt-in consent for sending promotional emails and newsletters, we may use non-personal, cookie-based tracking for marketing purposes without explicit consent, in accordance with applicable laws.

6. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given consent to the processing of your personal data for specific purposes
• Legitimate Interests: For purposes that represent our legitimate interests, provided they do not override your rights and freedoms
• Legal Obligation: To comply with a legal or regulatory obligation

7. Data Sharing and Third Parties

7.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Webflow (website hosting and form processing)
• Email marketing services
• Google Analytics
• Other analytics providers

7.2 International Transfers

Your information, including personal data submitted through forms, may be transferred to and processed in countries outside the UK and European Economic Area (EEA), particularly the United States. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this privacy policy and applicable data protection laws.

8. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law or you request deletion of your data.

10. Your Data Protection Rights

Under UK data protection laws, you have rights including:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request that we delete your personal data, under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object: The right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@timexile.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

11. Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

13. Cookies Policy

13.1 What are cookies?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third party to recognize you and make your next visit easier and more useful to you.

13.2 How we use cookies

We use cookies for the following purposes:

• To track Facebook click IDs for attribution purposes
• To collect analytics data about how visitors use our website
• To ensure our website functions properly

13.3 Types of cookies we use

• Essential cookies: These cookies are necessary for the website to function properly.
• Analytics cookies: These cookies help us understand how visitors interact with our website.
• Marketing cookies: These cookies track visitors across websites to allow us to display relevant advertisements.

13.4 Managing cookies

Most web browsers allow you to control cookies through their settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

14. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this privacy policy, please contact us:

By email: support@timexile.com

By post:
TIM EXILE LIMITED
7 Bell Yard
London, England
WC2A 2JR